Is the lower offer worth it?
The typical offer of 80-85% of market value may not appeal to sellers who are not in any rush and want to maximise the price they receive. However, for those who prioritise a fast, hassle-free sale, this offer can still represent a strong deal. In fact, when you factor in the lack of fees, legal costs, and the speed of the process, many homeowners find that this trade-off is well worth it.
Customer service
When selling a property, customer service can make or break the experience, and We Buy Now appears to recognise the importance of delivering top-notch support. With an enquiry line that’s available 24 hours a day, 7 days a week, the company makes it easy for sellers to get in touch whenever they have questions or concerns.
Whether you're enquiring about an offer, navigating the sale process, or addressing a post-sale issue, you can reach a specialist any time, day or night. This 24/7 availability is particularly useful for sellers facing urgent financial difficulties or tight deadlines, as it ensures that help is always on hand.
Prioritising client care
We Buy Now prides itself on putting customers at the centre of everything they do. The company understands that selling a home – especially under time-sensitive circumstances – can be a stressful experience, which is why they prioritise client care throughout the entire process. From the initial valuation to the final sale, their dedicated agents are trained to provide clear communication, personalised support, and regular updates, ensuring sellers feel informed and confident every step of the way.
This commitment to excellent customer service is reflected in client reviews. Many customers have expressed satisfaction with the professionalism, responsiveness, and friendliness of the staff. Whether it’s answering questions or helping sellers understand the details of their cash offer, We Buy Now’s team is consistently praised for its approachability and dedication to making the sale process as smooth as possible.
Industry recognition and reviews
One of the strongest indicators of We Buy Now’s dedication to customer service is the company's reputation within the industry. Their parent company, Springbok Properties, has set the bar high, with a track record that positions them as the number one reviewed cash buyer on allAgents, a leading UK property review platform. Springbok Properties’ high ratings serve as a testament to the overall quality of service that We Buy Now provides.
Moreover, the overwhelmingly positive reviews across platforms such as Trustpilot and Google Reviews, as well as YouTube further underscore We Buy Now’s commitment to customer satisfaction. Many sellers have shared stories of how the team went above and beyond to ensure their sale went through smoothly and efficiently, even in challenging circumstances. With hundreds of reviews highlighting excellent customer service, fast responses, and stress-free sales, We Buy Now demonstrates a consistent pattern of delivering on their promises. Here’s a summary of those scores:
allAgents rating4.7 / 5.0 (4,100+ reviews)
Google rating4.1 / 5.0 (1,600+ reviews)
Trustpilot rating4.2 / 5.0 (3,900+ reviews)
Client care backed by Springbok Properties
As a subsidiary of Springbok Properties, We Buy Now benefits from the parent company’s extensive experience in the fast sale market. Springbok Properties has built a strong reputation over the years, receiving numerous accolades for its customer service and becoming one of the most trusted names in the property industry. This level of expertise, combined with a client-first approach, ensures that We Buy Now maintains the same high standards in every transaction.
Springbok Properties’ influence can be seen in the high standards of communication, professionalism, and support provided by We Buy Now. Sellers can feel confident knowing that they are working with a team that values transparency, reliability, and efficiency.
Why customer service matters
In the world of quick property sales, the importance of good customer service cannot be overstated. Unlike traditional estate agents, where sales can be drawn out over many months, the fast nature of cash-buying services means sellers need answers and support right away. We Buy Now’s round-the-clock availability ensures that customers never feel left in the dark or unsupported at any point in the process.
Their commitment to customer service is not just about being available; it’s about making sure each seller feels listened to, respected, and fully informed. With dedicated agents managing each sale, sellers can expect personalised attention, from initial contact to final completion.
Conclusion: Is We Buy Now the right choice for you?
Whether you're facing tight deadlines, financial pressures, or simply want to avoid the lengthy and complicated traditional property market, We Buy Now provides a convenient, fast, and reliable solution.
With their promise of speedy transactions, often completing sales within 30 days, and their commitment to no fees, it’s clear why so many homeowners turn to We Buy Now for a quick and hassle-free sale.
The company’s competitive cash offers, while generally lower than full market value, reflect the guaranteed certainty and time-saving convenience they provide. For sellers who value the peace of mind that comes from a guaranteed sale with no hidden costs, this service offers a strong alternative to the often unpredictable estate agent route.
In addition to the fast process, customer service is a major highlight. With a 24/7 enquiry line, dedicated agents, and the backing of Springbok Properties, We Buy Now ensures that every seller is supported throughout the entire process. The overwhelmingly positive reviews from previous clients reflect the high standard of care and transparency you can expect when selling your home through this service.
That said, it's important to think about the potential drawbacks, such as receiving a lower cash offer compared to the traditional property market. However, for many, the speed, ease, and certainty of the We Buy Now process more than compensate for this.