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All references within this policy to 'we', 'us' 'our' or Springbok Properties refer to Springbok Properties Ltd, registration no 09045757, with registered address at registered office address: 1 Universal Square, Devonshire Street North, Manchester M12 6JH. Springbok Properties Ltd is registered with the Information Commissioner under the Data Protection Act 1998, reference number ZA065473.
Springbok Properties Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.springbokproperties.co.uk ('Our Site') and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
means an account required to access and/or use certain areas and features of Our Site;
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
2. Information About Us OR Me
Our Site is owned and operated by Springbok Properties Ltd, a limited company registered in England under company number 09045757.
- Registered address: 1, Universal Square, Devonshire Street North, M12 6JH
- VAT number: GB189899309
- Data Protection Registration Number: ZA065473
- Email address: firstname.lastname@example.org
- Telephone number: 0800 068 4015
- Postal Address: 1, Universal Square, Devonshire Street North, M12 6JH
- We are regulated by The Property Ombudsman, Federation of Small Businesses, Trading Standards Institute UK
3. What Does This Policy Cover?
4. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the 'GDPR') as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
- b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
- c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
- d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
- e) The right to restrict (i.e. prevent) the processing of your personal data.
- f) The right to object to us using your personal data for a particular purpose or purposes.
- g) The right to data portability. This means that, if you have provided personal data to us directly, we am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
Further information about your rights can also be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.
If you have any cause for complaint about ouruse of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.
6. What Data Do We Collect?
- Date of birth;
- Correspondence Address
- Property Address
- Email address;
- Telephone number;
- Payment information;
- Names of All Joint Property Owners
- Property Details & Description
- Property Interior / Exterior Photographs
- IP address;
- Web browser type and version;
- Operating system;A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
7. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for ourperformance of a contract with you, because you have consented to ouruse of your personal data, or because it is in ourlegitimate business interests to use it. Your personal data will OR may be used for one of the following purposes:
- Provide our services to you, Your personal details are required in order for us to enter into a contract with you.
- Communicate with you. We use the information that we have to send you marketing communications, communicate with you about our productes & services and let you know about our Policies & Terms. We also use your information to respond to you when you contact us.
- Promote safety, integrity and security. We use the information that we have to verify accounts and activity, combat harmful conduct, detect and prevent abuse spam and other bad experiences.
- We collect IP addresses and computer host names from users submitting information. This is done for the purposes of moderating genuine customer enquiries.
- If you change your mind about being contacted in the future, please email us at email@example.com and tell us or, if you have consented to being contacted by third parties for marketing purposes, you will need to contact them directly. Alternatively, if you are registered user, you can logged in and change your contact permissions settings.
- Send you updates about your potential or current sale or purchase of property
- Use in creating statistical reports for our internal purposes like audits,data analysis, fraud monitoring and prevention, in improving our website features, determining effectiveness of our promotional campaigns.
- Providing and managing your Account;
- Supplying you with information by email OR post that you have opted-in to (you may unsubscribe or opt-out at any time using the unsubscribe link at the bottom of our emails
- Analysing your use of Our Site and gathering feedback to enable us to continually improve OurSite and your user experience.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone or text message or post with information, news, and offers on our products or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with ourobligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We use the following automated systems for carrying out certain kinds of decision-making or profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention' (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more using the details in Part 15.
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods :
- No longer than 20 years from the date of exchange of your contracts for property sale or purchase;
9. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR
10. Do You Share My Personal Data?
We may share your personal data with other companies in our group for the purposes of providing services related to purchase or sale properties. This includes our sister company Yellow Springbok Ltd.
We may sometimes contract with the following third parties to supply certain products or services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.
Following is the list of third-party companies we share your data with in order to provide you with our property sale/purchase services:
Rightmove, Zoopla, HouseViz, Metropix, AlldayPA, Cloudcall, Google Adwords, Google Analytics, Sinclair Taylor, Koda Properties, Springbok Properties Ltd, Judopay, TextMarketer, BoardsOnline, EcoApproach, Xero, Facebook, MIL Collections Limited, Delma Homes Limited
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, ourobligations, and the third party's obligations under the law, as described above in Part 9.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 9.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are or I am involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
11. How Can I Control My Personal Data?
1.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict ouruse of your personal data. In particular, we aim to give you strong controls on ouruse of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and, at the point of providing your details and by managing your Account).
1.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ('the TPS'), the Corporate Telephone Preference Service ('the CTPS'), and the Mailing Preference Service ('the MPS'). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12. Can I Withhold Information?
You may access certain areas of OurSite without providing any personal data at all. However, to use all features and functions available on OurSite you may be required to submit or allow for the collection of certain data.
13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a 'subject access request'.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover ouradministrative costs in responding.
We will respond to your subject access request within 30 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
All Cookies used by and on OurSite are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of OurSite may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be 'strictly necessary'. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below, but please be aware that OurSite may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
OurSite uses analytics services provided by Google Analytics and Mouseflow. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how OurSite is used. This, in turn, enables us to improve OurSite and the products or services offered through it.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Matthew Mozley
Email address: firstname.lastname@example.org
Telephone number: 0161 452 7541;
Postal Address: 1, Universal Square, Devonshire Street North, Manchester M12 6JH
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change ourbusiness in a way that affects personal data protection.