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We Are Property Ombudsman Members

Springbok Properties Membership of The Property Ombudsman Demonstrates Commitment to the Highest Levels of Professional Standards

The Property Ombudsman (TPO) is an organisation approved by the UK government which provides free, fair and impartial advice for property owners, tenants, vendors and buyers throughout the UK.

Founded in 1990, property ombudsman was originally named, the Ombudsman for Corporate Estate Agents. It was then re-named the Ombudsman for Estate Agents, before finally being recognised as The Property Ombudsman (TPO) in 1998.

From providing consumers with independent conflict resolution to ensuring that the Standards of Service (SoS) are of the highest level, property ombudsman works to ensure that consumer rights, accurate information and fair trade are conducted within the property sector.

A recognised member of The Ombudsman Association (formerly the British and Irish Ombudsman Association) (BIOA) is appointed by the Royal Institute of Chartered Surveyors (RICS) and the Association of Residential Managing Agents (ARMA).The Property Ombudsman is equipped to handle property complaints of any description.

Approved by the Office of Fair Trading, (OFT), property ombudsman services ensure online and high-street estate agents uphold the TPO Code of Practice for Residential Estate Agents.

How Property Ombudsman Is Operated

Today, property ombudsman is a voluntary service, run independently from the property industry, the regulator and consumer groups. Being 100% impartial means that consumers can trust property ombudsman to be completely fair and impartial with the decisions made.

Once a dispute has been passed to property ombudsman, all resolutions are designed to achieve a comprehensive final settlement between two parties. Property ombudsman will settle any claims and resolve all disputes.

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Where appropriate, property ombudsman decisions can award compensation to individuals up to a maximum of £25,000 for actual or quantifiable losses and/or aggravation, distress and or any inconvenience caused by a high-street or online agent.

To find out more about property ombudsman and how the scheme works, call Springbok Properties TODAY on: 0800 068 7935, where one of our award-winning customer service team would be happy to assist you.

When to Seek Advice from Property Ombudsman

Springbok Properties provides the utmost levels of advice and guidance to our customers. This means we’re happy to provide customers with information about The Property Ombudsman.

Property ombudsman services should be sought if a resolution cannot be reached in a dispute between a consumer and a property business directly.

Once received, the property ombudsman will then decide if the complaint is worth investigating, based on their individual complaints procedure.

Springbok Properties and Property Ombudsman

Being proud members, Springbok Properties strives to provide the very highest levels of service to our customers. Holding Membership of The Property Ombudsman (TPO) scheme, we are dedicated to delivering the highest levels of professional standards to every single one of our customers.

In addition, we also have a dedicated customer service manager. This commitment extends beyond simple property ombudsman membership, and is a clear indication of the transparency and customer-centric nature we provide.

Should any of our customers raise an issue of any kind, we act immediately.An acknowledgement is made in three working days. At which time, customers will receive our full and final response. To reach a sound resolution, customers are encouraged to provide us with as much information as possible. This allows us to provide a comprehensive response.

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If you have any questions about any aspect of our service, email our customer service manager.