“Myself and my team here at Springbok Properties have helped homeowners all across the UK sell their homes quickly. Find out why we are your number one choice.”
“Myself and my team here at Springbok Properties have helped homeowners all across the UK sell their homes quickly. Find out why we are your number one choice.”
Springbok have been a dream to work with. Thank you for your help and support. Will recommend you to everyone.
We have sold our property through Springbok Properties. They have all been extremely helpful and efficient. We are delighted and surprised how easy the process was. I definitely would recommend Springbok.
After my property was with another company for 18 months with no success, I decided to try Springbok and I received the figure we had originally agreed. Absolutely amazing.
Their service was amazing. We have been kept updated daily via email and personal calls. We felt very respected and valued. Our views and fears were taken seriously. Our house was put on the market and we got an offer far above what we thought we would ever get.
A very professional and caring approach to our needs in the sale of our house.
The agent was really helpful and proactive. I would recommend Springbok.
Excellent customer service and highly recommend Springbok Properties. Thank you.
We were very impressed with the service we got from the company from start to finish.
Really easy and hassle free, always informed you on the process and what was happening and didn't have any time wasters as they take this hassle away from you before accepting viewings.
Quick and helpful service, kept me informed and updated throughout the sales progression and always had time to talk through options.
Each step was explained from when I first contacted Springbok about selling the property to the sale, a very polite and professional service.
With its beginnings back in 2012 - first registered on Companies House in 2014 - Springbok Properties is a property buying company based in Manchester, serving the whole of the UK.
As with a great many “quick home buying” organisations and "sell house fast" firms, the organisation sets itself apart from the standard high street or online estate agent by offering two routes: a direct cash purchaseor its standout fixed price sale option, where sellers agree a guaranteed figure upfront for peace of mind.
Individuals who wish to use Springbok Properties’ services are usually those looking to sell property much more quickly or those who haven’t managed to secure a sale with traditional or high street estate agents and are now looking for certainty of outcome via a fixed price or fast cash route.
Here, we’ll review Springbok’s customer service standards and property sales approaches to see how the organisation measures up against others of its kind - and against more traditional property cash buying companies.
As part of their Mission Statement, Springbok Properties sets themselves the goal of “a quick and hassle-free sale via direct cash buyingor, a fixed price sale while giving the best service humanly possible”.So - does Springbok Properties offer great service?
In order to determine the true quality of their services, a great approach is to examine online reviews for Springbok Properties.
According to its website, Springbok is “the most reviewed cash buyer ever”. Indeed, at the time of writing, there are 4826 online reviews on allAgents and 2188 reviews via Google.
This earns the organisation a five star rating on allAgents - with 91% of reviewers saying they would highly recommend the company. Springbok also boasts a four star review on Google.
Springbok Properties’ bad reviews are swiftly investigated and resolved. They have a high reply rate on negative reviews, ensuring most customer concerns are addressed as quickly as possible.
The company provides a clear outline of its complaints procedure on its website. This states that if a client is unhappy with the service they have received, their first port of call should be to report this directly to the team handling the sale of their property.
If the issue cannot be resolved in that manner, the next step should be either to send a detailed message to Springbok’s specialist customer service email address or to write to Springbok Properties Complaints, Suite 7N, Trafford House, Chester Road, Old Trafford, M32 0RS.
Should the company’s initial response (promised within 15 working days) fail to satisfy, Springbok says that the information will be passed on to a different member of their management team for resolution.
The client should expect their final response within another 15 working days. Should they be unsatisfied with the outcome, Springbok Properties recommends that they approach The Property Ombudsman.
So, how easy is it to sell property to Springbok?
The company claims that it can buy any house, in any condition with a direct cash purchase method within 7-21 days (depending on how quickly the seller wishes to complete).
If a cash buyer isn’t suitable, the company offers a fixed price sale. This method guarantees the vendor a pre-agreed amount — usually higher than a straight cash offer — while still ensuring speed and convenience. The process is fully managed by Springbok, meaning sellers avoid estate agent fees, lengthy chains, and uncertainty.
Typically, the sales process looks like this:
While cash buyers generally achieve around 85% of market value, the fixed price sale route is designed for those wanting greater value retention with the certainty of a set figure.
The organisation’s allAgents listing states that the company offers 90% sales valuation accuracy and 93% sales fee satisfaction.
Springbok’s website and social media pages include links to numerous video testimonials detailing high levels of customer satisfaction
Springbok Properties can either buy your property directly from you or it can secure a buyer for you through its fixed price sale option — if the seller prefers they want a guaranteed figure.
These services are suitable for sellers who don’t want the hassle of dealing with traditional estate agents and would like a quick alternative for selling a house.
The sellers could be selling due to a range of different reasons like upgrading, downgrading, relocation, probate sales, selling due to financial difficulties, separation, landlords selling to free up funds, equity release, selling due to poor health, and so on..
Pros and Cons
The positive elements of Springbok Properties’ services are fairly clear, as evidenced from the information above. The company has a great track record of customer service and offers impressive potential turnover speeds and sales outcomes. So, what are the downsides?
A cash purchase may mean achieving less than full market value.
A fixed price sale, while offering more certainty, still relies on Springbok finding a suitable investor/buyer within the agreed timescale, which may add an element of unpredictability. However, Springbok are the most reviewed in the industry as they’re able to help a large number of clients due to their two products which cater to a variety of seller needs.
While yes, it does lay the groundwork for offers worth well over the industry average of 75 - 82% of a property’s market value, there is also the risk that your house could go for less. It also means that the pace of each sale is less predictable.
It is worth noting, however, that the Springbok Properties team consists of numerous highly experienced property acquisition managers and negotiators, all of whom work to prevent any snags in the process. While this can never entirely prevent problems from arising, it does serve to reduce the risk factor somewhat.
The small number of negative reviews listed online tend to focus on the company’s communication.
As an organisation, Springbok Properties is clearly dedicated to customer service — as is evidenced by the large number of reviews on various online platforms, the vast majority of which are extremely positive.
The company holds itself to a high standard and offers the very real possibility of a speedy, hassle-free sale in under 30 days, with many sales agreed in as few as one to two days.
The main attraction is the option to get more cash than traditional cash offers, via the fixed price sale: it allows sellers to walk away with a guaranteed amount, typically more closer to market value than a direct cash offer, while still enjoying speed and convenience.
To summarise, while Springbok still offers traditional fast-cash buying, its fixed price solution has become the key differentiator — bridging the gap between estate agent delays and quick-sale compromises of property value of a typical fast home buying company, the proof of the organisation’s success is quite clear.
The company takes great pride in the large numbers of written and recorded testimonials that are shared across its website.
What’s more, when compared with a typical estate agency sale, it seems clear that using Springbok as a fast home buying company can garner significantly improved results for the right client.
On its site, Springbok claims that at least 12,400 sellers have opted to use their services after being let down by a high street or online agent.
At the time of writing, the company has just celebrated its ten-year anniversary - having grown from a tiny team of five to an organisation that falls into the “50 - 200 employees” division of Glassdoor.co.uk.
Interested parties can contact Springbok Properties via telephone (0800 068 4015) or online contact form to receive their free valuation and cash offer.
It is a good idea to have a frank and open discussion with the company’s advisors regarding the suitability of their methods of sale for your particular circumstances.
However, in the majority of cases, it seems that Springbok Properties are able to secure satisfactory results within a short time frame, proving that their claims regarding both a smooth and stress free process and a good cash offer are usually very accurate.
A: Springbok Properties is an established home buying organisation with offices in Greater Manchester, operating UK wide.
A: We are a member of the National Association of Property Buyers (NAPB) as well as The Property Ombudsman Service (TPOS), so we are proactive in ensuring that our services are properly regulated and that the rights of our clients are protected.
You can find us on Companies House using registration number 09045757.
A: The founder and CEO of Springbok Properties is Mr Shepherd Ncube.
A: The answer to this is clear from the sheer extent and quality of our customer feedback.
As of July 2025, we have also received 31+ gold customer service awards from allAgents, where we have achieved an overall rating of 4.7 stars across 4826 reviews.
At the time of writing, we have 2188 Google reviews too, which provide us with an overall rating of 4.1 stars. You can also check out our extensive selection of great video testimonials!
A: Springbok Properties offers two key ways in which clients may sell their property.
The first is our “we buy any house” cash home buying service. Simply get in touch to request a no-obligation offer and, if you decide to accept it, we will buy your property directly from you in as few as 7-21 days.
The second is our fixed price sale. Here, the seller receives a pre-agreed fixed price for their property within a quick timescale, much faster than going on the open market with traditional estate agents.
Depending on your circumstances and preferences, you may decide to choose any of these two options when using Springbok Properties.
A: There is no fee to the vendor when selling via our direct cash purchase or fixed price sale!
A: We are able to provide our services in all parts of the UK, excluding Northern Ireland.
A: Our headquarters can be found in Suite 7N, Trafford House, Chester Road, Old Trafford, M32 0RS
A: We have thousands of reviews online, including on allAgents and Google. You can also check out our video testimonials, which are available to view right here.
A: We don’t charge fees either for our direct cash purchase or our fixed price sale option.
A: You can contact someone from Springbok Properties 24 hours a day, seven days a week on our freephone line: 0800 068 4015
A: You can find all of the detailed information about our methods and services right here.
A: The specific answer to this question depends on the method chosen. However, our fast cash purchase involves a few very simple steps.
A: Our full listings are available here. You can use the tools in the dark grey bar to search and filter properties to suit your requirements.
